hnd人力资源管理实务.docx

Best workHappy environment Characteristics of A G Bell Best work Happy environment Characteristics of A G Bell’s call centres From a health and safety point of view, the call centre industry is different from other office environment. Include: ? Hot-desking ? Electronic performance monitoring and targets ? Performance appraisal systems (linked to electronic performance monitoring) ? Limited task variation ? Limited autonomy –depend on the type of call centre ? Staff forecasting Importance of Health and safety In the AG Bell, employees are necessary to pay attention on the health and safety information. The employees are our most important asset. Workplace health and safety is ensured where persons are free from death, injury or illness, and from the risk of death, injury or illness created by workplaces, workplace activities or specified high-risk plant. The workforce of ours is different, so we consider more about health and safety. In order to ensure all the employees’ safety and health, please pay more attention to our health and safety information. Provide adequate welfare facilities(toilets, staff room and refreshment facilities) such as A G Bell managers should provide Wheelchair AccessibleProvide health and safety information, training and adequate supervision for all staff. A G Bell could make health and safety introduction to staffs and run proper training to help staff use equipments which have risks. Provide protective clothing and safety equipment as required managers should make special uniform to avoid potential danger. Providing statutory poster with basic information health, safety and welfare and work Make sure all workplaces are safe and with no risk to health and that regular inspections are carried out. human resource managers in A G Bell could make inspections twice a day so that ensure no riskEnsure that plant and machinery are safe and that safe systems of work are set and followed there are more electronic devices such as telephones,