hnd人力资源管理实务.docx

Best workHappy environment Characteristics of A G Bell Best work Happy environment Characteristics of A G Bell’s call centres From a health and safety point of view, the call centre industry is different from other office environment. Include: ? Hot-desking ? Electronic performance monitoring and targets ? Performance appraisal systems (linked to electronic performance monitoring) ? Limited task variation ? Limited autonomy –depend on the type of call centre ? Staff forecasting Importance of Health and safety In the AG Bell, employees are necessary to pay attention on the health and safety i