菲尔兹教育行政前台培训资料.doc

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菲尔兹教育行政前台培训资料.doc

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中小学课外辅导专家深圳菲尔兹教育集团包头分公司 PAGE PAGE 12 菲尔兹教育行政前台接待礼仪培训资料目录 1.序言······························································································4 2.仪容礼仪························································································5 2.1基本坐姿················································································5 2.2基本站姿················································································5 2.3基本走姿················································································6 2.4基本蹲姿················································································6 2.5体态语···················································································7 2.5.1目光···············································································7 2.5.2手势运用·········································································8 2.5.3握手···············································································8 2.5.4鞠躬···············································································9 3.语言艺术·························································································10 3.1敬语·······················································································10 3.2文明用语·················································································10 3.3服务工作中的基本用语······························································10 3.4如何化职业妆···········································································10 4.电话礼仪··························································································12 4.1目的························································································12 4.2左手持听筒右手拿笔··································································12 4.3电话铃声响过三声之内接起电话··················································12 4.4注意声音和表情········································································12 4.5保持正确姿势···················