客户联络中心标准体系运营绩效标准认证项目介绍.pdf

CCCS – 2005 Introduction of Customer Contact Center Standard Introduction of Customer Contact Center Standard CCCS - Operation Performance Certif ication Program CCCS - Operation Performance Certif ication Program 2005 05 2005 05 CCCS CCCS – OP 164C607 100022 86-10 86-10 E-Mail: cccs@ Copyright © 2003 2005Ubest Management Consulting Co., Ltd. All rights reserved. CCCS-OP-2005 Version 2.1 CCCS – 2 CCCS – OP 10 4 11 4 12 4 20 5 21 5 22 5 23 6 30 7 31 7 32 CCCSOP 11 33 CCCSOP 13 40 CCCSOP 15 50 CCCSOP 16 51 16 52 17 53 18 60 CCCS 21 70 CCCS-OP 23 -1 31 -2 34 -3 35 CCCS – 3 CCCS – OP 10 11 Customer Contact Center Standard for Operation PerformanceCCCSOP2003 CCCS CCCS CCCS CCCS CCCS