人力资源管理绩效管理.pdf

人力资源管理——绩效管理 HRM—PM—PPT 人力资源管理——绩效管理 HRM—PM—PPT 绩效管理 Page 1 人力资源管理——绩效管理 HRM—PM—PPT 人力资源管理——绩效管理 HRM—PM—PPT 绩效沟通 绩效沟通 本章主要内容： 本章主要内容： 一、沟通的基本概念 一、沟通的基本概念 二、建设性沟通 二、建设性沟通 三、绩效反馈面谈 三、绩效反馈面谈 Page 2 人力资源管理——绩效管理 HRM—PM—PPT 人力资源管理——绩效管理 HRM—PM—PPT 绩效沟通 绩效沟通 一、沟通的基本概念 一、沟通的基本概念 Page 3 人力资源管理——绩效管理 HRM—PM—PPT 人力资源管理——绩效管理 HRM—PM—PPT 绩效沟通 绩效沟通 （一）沟通的界定 （一）沟通的界定 Communication is the transfer of information Communication is the transfer of information from one person to another person. It is a way from one person to another person. It is a way of reaching others by transmitting ideas, facts, of reaching others by transmitting ideas, facts, thoughts, feelings and values. thoughts, feelings and values. When communication is effective, it provides a When communication is effective, it provides a bridge of meaning between the two people so that bridge of meaning between the two people so that they can each share what they feel and know. they can each share what they feel and know. Its goal is to have the receiver understand the Its goal is to have the receiver understand the message as it was intended. message as it was intended. ——John W. Newstrom ——John W. Newstrom Communication is the transfer and understand Communication is the transfer and understand