基于BPC的网站全流程监控-计算机系统应用.PDF

2015 年 第 24 卷 第 4 期 计 算 机 系 统 应 用 ① 基于 BPC 的网站全流程监控 张 华 ( 中国移动(深圳)有限公司, 深圳 518000) 摘 要: 随着电信行业竞争的加剧, 服务满意度成为客户选择运营商的重要标准之一. 为提供给客户最佳服务, 运营商越来越重视门户网站与用户交互时的表现, 但怎样才能准确掌握交互期间系统各环节响应情况是一个难 题. 探讨了建设网站全流程实时监控系统的必要性, 介绍了相关技术, 给出了具体的建设方案. 实践证明, 使用 该方案建设的全流程监控系统, 可以从业务角度准确掌握任意时刻系统支撑用户访问时各环节的实时响应情况, 实现全方位、全流程关联监控, 及时发现异常及时告警, 提升用户感知. 关键词: BPC; 流量监测; J2EE; 门户网站; 全流程监控 Website Whole Process Monitoring Based on BPC ZHANG Hua (China Mobile (Shenzhen) Co.Ltd, Shenzhen 518000, China) Abstract: With the increasing competition in the telecommunication industries, the degree of service satisfaction has become an important criterion for customers to choose operators. To provide the best service, the operators are more and more focusing on the performance of the interaction between portal websites and users, but how to monitor various aspects of the response of the system during the interaction is a new challenge. The necessity of the constructing website whole process real-time monitoring system is discussed in this paper and some related technologies are introduced and concrete construction program is presented. Practice has proved that the whole process real-time monitoring system constructed by this program can accurately grasp the real-time response at any time to support all aspects of the system when the user accesses the situation from a business perspective and achieve all-round and whole process associated monitoring to detect abnormal problems in a timely alarm and enhance the user perception. Key words: BPC; traffic monitoring; J2EE; portal website; whole process monitoring 随着用户量趋于饱和, 电信行业开始从争取用户 以及J2EE 技术, 设计和实现了针对门户网站的全流程 向维系用户转变, 通过深挖自身系统能力, 力争提供 实时监控系统,