某餐饮部标准运作程序课程.doc

PAGE PAGE 1 Howard Johnson All Suites Hotel Suzhou Standard Operating Procedures 标准操作程序 Food and Beverage Division 餐饮分工 Standard Operating Procedures 标准操作程序 Food and Beverage Training related: FB-Training-001 Department orientation checklist for the first 30 days of each position FB-Training-002 Departmental trainer(s) assigned for each department FB-Training-003 Monthly daily 15 Minutes training plan per department FB-Training-004 “Buddy” system for first one month for each new hire FB-Training-005 Monthly Departmental meetings 餐饮部培训涉及： 餐饮部培训-001 部门前30天职位定位的清单。 餐饮部培训-002 部门的培训员安排各自部门的培训工作。 餐饮部培训-003 部门每月每日15分钟的培训计划。 餐饮部培训-004 为新雇佣的每一位员工制定伙伴培训。 餐饮部培训-005 每月的部门 会议。 Food and Beverage Service related: FB-S-006 Certification and SERVSAFE training FB-S-007 Brand Standards Audit / Checklist (Self Audit) FB-S-008 Audit Responsibility for controllers (Self Audit) FB-S-009 VIP Arrival Package guidelines (International) FB-S-010 Beverage Brand Standards training FB-S-011 Reservations for F B Outlets FB-S-012 Food and Beverage Complaint Handling FB-S-013 Daily Linen Pick Up and Delivery FB-S-014 Rags Policy FB-S-015 Taste Panels FB-S-016 R/S Tray Delivery and P/U Procedures FB-S-017 Distribution of Tips FB-S-018 Sales of Tobacco FB-S-019 Ordering of Cakes for Guests FB-S-020 Guest Damage in F B Outlets FB-S-021 FB-S-022 Dress Code for F B Outlets FB-S-023 Hours of Operation FB-S-024 Competitive Shopping FB-S-025 Ordering of flowers for guests FB-S-026 Ordering of food FB-S-027 Checking of the Cashier’s Work at End of each shift FB-S-028 Payment Procedure – Lobby Lounge FB-S-029 Corkage Charge FB-S-030 Service Charge on Take Away Items FB-S-031 Turndown Set-up and Delivery FB-S-032 Morning Complimentary Tea and Coffee FB-S-033 VIP Chinese Private Dining Room (PDR) set-up FB-S-034 Opening Closing Check List (To be drafted by department heads) FB-S-035 Beverage Requisitions FB-S-036 Standard Procedure for Ordering Beverage FB-S-037