某物流大东营业部现状及问题研究.docVIP

沈阳工业大学硕士学位论文格式规范 PAGE - - PAGE 9 密级： 密级： 沈阳德邦物流大东营业部现状 及问题研究 Research on the Present Situation and Problem of the Dadong Sales Department of Shenyang Debang Logistics 学 院：管理学院 专 业 班 级：物流管理0802班 学 号：080505056 学 生 姓 名：林晓辉 指 导 教 师：柴伟莉（副教授） 　　 2012 年 6 月 摘 要 随着科学技术的进步和全球化市场的形成，企业面对的竞争越来越激烈，纵向一体化的弊端就显露出来了：企业负担过重，除了管理生产外，还要管理原材料的采购、产品销售和物流活动；一体化成员过多，业务链过长，导致物流、信息流经常被扭曲，市场反应迟钝；每个业务环节都面临众多竞争对手，竞争压力人为加大；企业无法集中精力于核心业务，限制了自身竞争力的提高。这时，许多生产企业为了集中精力于核心业务，就将物流活动外包给专业的第三方物流公司，因此许多第三方物流公司应运而生并迅速成长，分公司子公司等已经遍及全国各地。在节烈的竞争环境下，第三方物流企业欲想做强做大，占领市场更高的份额，必须了解企业自身的状况，存在的问题以及找出对策方法，致力于提高物流服务水平。 本文是以沈阳德邦物流大东营业部为对象对其现状及问题进行分析。文章首先介绍了沈阳物流大东营业部的基本情况，然后对其业务流程现状进行具体分析。通过上述对德邦物流大东营业部的基本描述。深入了解运作流程相关情况后，对其现有状态下的优劣势进行分析，主要是对营业部的日常作业具体环节及服务管理流程进行具体研究，然后总结归纳了营业部存在的主要问题。参考相关理论，结合自己的专业知识，给出相应的优化方案和建议。 关键词：运作流程；服务管理；德邦物流 Abstract With the formation of scientific and technological progress of globalization market, companies are facing increasingly fierce competition, the drawbacks of vertical integration are revealed: The burden on enterprises, in addition to management of production, but also to manage the procurement of raw materials, products, sales and logistics activities; integration of too many members, the business chain is too long, resulting in logistics, information flows through the often distorted the market reaction is slow; each business the links are facing a number of competitors, competitive pressures to increase artificially; enterprises unable to concentrate on their core business, limiting the improvement of their competitiveness. At this time, many manufacturers in order to concentrate on their core business, it will be the logistics activities outsourced to a professional third-party logistics companies, so many third-party logistics company came into being and rapid growth, branch and subsidiary companies throughout the country. Chastity competitive environment, the third-party logistics companies want to want to do bigger and stronger, to occupy the higher t