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The 7 Cs of Communication 沟通的七个重点
The 7 Cs of Communication
A Checklist for Clear Communication
Think of how often you communicate with people during your day. You write emails, facilitate meetings, participate in conference calls, create reports, devise presentations, debate with your colleagues… the list goes on.
We can spend almost our entire day communicating. So, how can we provide a huge boost to our productivity? We can make sure that we communicate in the clearest, most effective way possible.
This is why the 7 Cs of Communication are helpful. The 7 Cs provide a checklist for making sure that your meetings, emails, conference calls, reports, and presentations are well constructed and clear – so your audience gets your message.
According to the 7 Cs, communication needs to be:
? Clear.
? Concise.
? Concrete.
? Correct.
? Coherent.
? Complete.
? Courteous.
In this article, we look at each of the 7 Cs of Communication, and well illustrate each element with both good and bad examples.
1. Clear
When writing or speaking to someone, be clear about your goal or message. What is your purpose in communicating with this person? If youre not sure, then your audience wont be sure either.
To be clear, try to minimize the number of ideas in each sentence. Make sure that its easy for your reader to understand your meaning. People shouldnt have to read between the lines and make assumptions on their own to understand what youre trying to say.
Bad Example
Hi John,
I wanted to write you a quick note about Daniel, whos working in your department. Hes a great asset, and Id like to talk to you more about him when you have time.
Best,
Skip
What is this email about? Well, were not sure. First, if there are multiple Daniels in Johns department, John wont know who Skip is talking about.
Next, what is Daniel doing, specifically, thats so great? We dont know that either. Its so vague that John will definitely have to write back for more information.
Last, what is the purpose of this email? Does Skip simply want to
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