管理信息系统18.pptVIP

Chapter 18 Information Resources Information Systems 18.1 Information Resources Include: Specialists Systems analysts, programmers, database administrators, network specialists, operations personnel, and others Hardware Software Users Data Information 18.2.1Information Specialists Most located in the information services unit There is a trend to locate specialists throughout the firm Actual organization chart depends on the needs of the firm 18.2.2 Information Resources Most are located in information services Most that are centrally located are CIO’s responsibility Those located in functional areas are the responsibility of the area manager 18.3 Model of an IRIS Input subsystems AIS Information resources research Information resources intelligence Output subsystems Hardware Software Human resources Data and Information Integrated resource 18.3.1.2 Information Resources Research Subsystem Describes functions involved in special research projects within the firm Performed by systems analysts interacting with users 18.3.1.3 Information Resources Intelligence Subsystem Describes functions involved in gathering information from elements in the firm’s environment Government Suppliers Labor unions Global community Customers Competitors 18.4 CIO Responsibilities Can be top-level executive who participates on executive and MIS steering committee Contributes to strategic planning for firm and IS functions Primary source of leadership for: Achieving and maintaining information quality Keeping information resources secure Planning for contingencies Keeping information costs under control 18.5 Achieving Quality Products and Services 1) Identify IS customers MIS steering committee Use of a formal system works best 2) Define customer quality needs Product quality needs Service quality needs 18.5 Achieving Quality Products and Services [cont.] 3) Establish quality metrics Information product quality Information service quality 4) Define the IS quality strategy Recruiting