抱怨投诉解读.pptVIP

Complaining 抱怨投诉便条(关键词complain, dissatisfaction) 1．交待投诉内容（表明本信的目的和要求） 2．说明情况，表达布满情绪。（告知对方给自己造成的伤害和不便，提出解决问题的建议） 3．表达希望上述问题尽快得到恰当解决的强烈愿望，并对有关人员做出的努力表示感谢，必要时告知对方自己的联系方式。 4 投诉便条的语言应尽量委婉，避免使用过激语言。 Sample (1) Date Dear ....， I am afraid I have to complain about ... It was caused by the... I cant imagine that such a famous ...like yours provides such bad... To solve the problem, I suggest .... I would appreciate it if you could... 套句： 　　行为描述I’m writing to bring your attention to the problems I have had with …/ 　I am writing to expr