信任建立战略化改变方法.pptVIP

Trust Building:Methods of Strategic Culture Change信任的建立:战略文化改变的方法 Mark Pixley 潘士礼 General Manager 总经理 Leadership Inc 利德顺管理顾问有限公司 Trust in Organizations组织机构中的信任 As an organization develops, trust becomes a measure of the strength and sustainability of the organization. 当组织机构往前发展时，信任成为组织机构是否具底蕴及持续发展力的考量 Building trust is a challenge as it requires both organizational and individual changes 信任的建立颇具挑战，因为它需要组织机构和个人二者同时进行改变 These changes will result in a new corporate culture 这些变化最终将带入新的企业文化 Changing Nature of Organizations组织机构的变化本质 Cycle of Trust 信任的循环 Cycle of Distrust 不信任的循环 Matching Challenge with Capabilities用能力迎接挑战 Positive Expectancy积极的期望 Attitudes have a direct impact on the results of the organization 结果如何态度是根本 Trust based organizations involve a belief about the organization and the individuals within the organization. 对组织机构本身及对机构内个人的信任是以信任为基础的组织机构的基石 The Role of HR人力资源部的作用 Change Agents (Facilitating the change process) 改变的代言人（引导改变的过程） Guides (Helping find out what is possible and how to do it) 指导（帮助找出什么是可能的、怎样去做） Resource Providers (Providing access to support and training as needed) 资源的提供者（为所需支持和培训提供协助） Nurturers (Provide necessary support and understanding)哺育者（提供必要的支持和理解） Key Aspects of a Trust based organization以信任为基础组织机构的主要表现 Sharing and communicating goals (where those goals are developed by those responsible for implementing) 对欲达成的目标及时进行沟通和交流（由执行责任人负责制定目标） Creating a learning environment (with freedom to discuss and make mistakes 营造学习交流的环境（有讨论的自由，允许犯错误） Developing self-directed work teams (which utilize the capabilities of its members) 应用自主工作小组（旨在发挥小组成员的能力） Sharing and Communicating Goals对欲达成目标的沟通和交流 Strategy 策略 Goals 目标 Action Plans 行动计划 Goal Planning Process目标的规划过程 A strategy has to be constructed and owned by those who will execute it 策略的制定需由执行者构建并拥有 The process of creating goals enhances the capacity to execute 建立目标的过程有助于提高执行的力度 Goals have to be written and involve accountability 目标须切实可行并认真记录在案 Creating a