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Service Level Agreements the Balanced Scorecard Presented to BetterM Balanced Scorecard and SLAs web seminar September 2001 © 2003 2GC Ltd. All rights rese rved. This document is protected under copy right by 2GC Ltd. The following terms and conditions apply to its use: Photocopying - sing le photocopies may be made for personal use as allowed by national copyrig ht laws. Permission from 2GC and payment of a fee is required for all other photocopying, inc luding multiple or systematic copy ing, copy ing for advertising or promot ional purposes, resale, and allf orms of document del