20年来中国旅游研究进展国家自然社科基金旅游项目反映学术态势.pdfVIP

　第 23 卷 　2008 年第 3 期 　月刊 　 旅 　游 　学 　刊 　TOURISM TRIBUN E [ 4 ] 　Oh H. Service quality , customer satisfaction , and customer value : a holistic perspective [J ] . Hospitality Management , 1999 ,18 :67 - 82 . [ 5 ] 　Parasuraman A , Grewal D. The impact of technology on the quality valueloyalty chain : a research agenda [J ] . J ournal of the Academy of 20 年来中国旅游 Marketing Science , 2000 , 28 ( 1) :168 - 174 . [ 6 ] 　Petrick J F. Are loyal visitors desired visitors ? [