基于客户需求的汽车维修业连锁经营模式研究-车辆工程专业论文.docxVIP

Abstracth Abstract h 2010,the yield of China’S automobile production had exceeded 18 million，as well as the sales volume，which contributes China to the worlds largest auto market． And the soaring auto population in China brings enormous business opportunities for after-sales market．Compared tO the vigorous development of vehicle sales market， the development scale of after-sales service market cannot far satisfy the increasing demands of consumers．Auto maintenance services as the core part of auto after-sales service market in，it exists many problems，which may seriously influence and restrict