800TS 运营高级管理人员资质介绍.docVIP

Benjamin Ma COO营运总裁 800 TeleServices Limited Chief Operating Officer： Jan 2009 –- Present Promoted from Vice President, Customer Relations：Aug 2006 －Dec 2008 Promoted from Manager/ Senior Manager, Customer Relations： Oct 2001 －Jul 2006 Hutchison IntraPage Ptd Ltd, Singapore (A member of Hutchison Whampoa Intraco) General Manager/ Senior Manager, Sales Marketing： Jul 2000 －Feb 2001 Promoted from Manager, Sales Marketing： Mar 1999 －Jun 2000 In-charged of sales marketing within which consisted of 6 functional teams, namely channel sales, direct sales, corporate sales, retail operation, advertising promotion, sales support. Sales Force Management: Led over 30 sales support staffs. Sales Performance Accountability: Achieved peak penetration of 90,000 subscribers, representing 10% of total market share. Product Service Development: Rolled out the first usage-based paging service in 2000. Marketing Programme: Launched branding tactical campaigns e.g. Subscribe to An Attitude Tatto Girl. Business Development: Explored co-operation with telcos service providers. Manager, Customer Service： May 1996 －Feb 1999 Established managed the customer service department comprising of a contact center, a fulfillment center four walk-in centers. Organization Setup: Pioneered in the setup of organization in 1996. Process Design: Established policies procedures for the operation center. System Deployment: Worked with vendors on setting up of the billing system other contact center applications. Service Management: Managed over 40 Customer Services Associates. Education：University of 陈泽黎 (Sam Chen) 助理副总裁 2009.11-现在 上海华泛信息服务有限公司客户关系营运部助理副总裁 负责公司部分项目的营运和客户关系管理 协调所负责项目的人员和资源的有效利用 提升项目管理团队营运水平和质量管理控制 深化项目营运管理中的流程控制和改进 支持销售部门 2006.8-2009.6 维音企业管理有限公司营运副总裁 负责公司在上海的两个呼叫中心的所有外包项目的日常营运管理 负责公司培训部，质量管理部，系统维护部， 电子商务部的营运管理工作 负责与公司其他部门协调以确保所有外包项目的成功营运来达到外包客户的期望 计划，制订并实施营运策略来支持公司业务的持续发展和不断增长 在日常营运管理工作中寻求业务扩展机会并不断提高营运管理团队的管理能力和管理潜力 建立并实施营运统一规范标准以提高管理效率和降低营运管理成本 建立知识