华美达质量管理跟评估手段(中英文双语).pptVIP

Objectives of 2QA Objective 1: A mandatory program at all Ramada International Hotels Resorts. 目标1：所有华美达国际酒店的指定项目。 Objective 2: The information you collect while applying 2QA will not only help you in better serving your guests but will help Ramada International in determining necessary changes to react to market requirements. 目标2：运用2QA收集信息，不仅能帮您更好地服务客人，而且能帮助华美达国际在适应市场需求而作出相应变化方面做出正确的决策。 Objective of 2QA Objective 3: All hotels follow a standardized method in order to achieve a uniform set of results. 目标3：为达到统一的目标，使酒店遵循一个标准的方案。 Objective 4: it will be possible to compile accurate deficiency/