哈尔滨海关企业管理工作流程再造研究-工商管理专业论文.docxVIP

Classified Index: F273 U.D.C.: 401.03 A Dissertation for the Degree of MBA THE PROCESS REENGINEERING OF THE MANAGEMENT OF HARBIN CUSTOMS OVER IMP/EXP ENTERPRISES Candidate： Tao Li Supervisor： Associate Prof. Wang Shulin Academic Degree Applied for： Master of Business Administration Affiliation： Harbin Customs Date of Defense： September, 2010 Degree-Offering-Institution： Harbin Institute of Technology 哈尔滨工业大学工商管理硕士学位论文 哈尔滨工业大学工商管理硕士学位论文 - - I - 摘 要 当前复杂多变的世界经济形势，对海关管理工作提出了前所未有的挑战。 优化海关监管和服务，是海关工作积极应对国内外经济形势的根本途径，也是 海关当前和长远发展的必然要求。本文以海关“分类通关”改革背景下的哈尔 滨海关企业管理工作流程再造为主要研究对象,通过对现有的企业流程再造和 政府流程再造理论进行回顾、整理和分析,参考借鉴国外海关企业管理工作的实 践经验，对哈尔滨海关企管工作流程现状进行分析，发现研究现有流程存在问 题及其形成原因。根据问题和现实条件，通过职能结构的改造、信息系统的整 合完善和业务流程的重建等方式，对哈尔滨海关企管业务流程进行了大胆的设 计。并对哈尔滨海关如何推动和实施企管流程再造工作进行设计，包括对流程 再造条件和前期准备工作进行研究、对流程再造实施过程进行规划、对流程再 造过程中应注意的问题进行探讨。 本文通过研究寻求以流程再造的方式建立一种科学合理又具有较强操作性 的海关企业管理工作新模式，有效解决海关严密监管与高效运作、业务量日益 增长与管理资源相对不足的双重矛盾，实现“把关”与“服务”的统一。 关键词：海关；企业管理；流程再造 - - II - Abstract At present the complicated and unstable economic situations bring an unprecedented challenge for the management of customs, which makes optimized supervision and service of customs the basic approach to actively respond to the economic situations at home and abroad, as well as the necessary demand of the development in the short and long terms. This research mainly focuses on the process reengineering (PR) of management of Harbin Customs over imp/exp enterprises in the context of the reform of Clearance Classification. With retrospections and analyses of the existing theories of business process reengineering and government process reengineering, along with a reference from the practical experience of management of foreign customs over imp/exp enterprises, this thesis analyzes the current situation of the process of management of Harbin Customs over imp/exp enterprises and discusses the problems in this process, together with the causes for their formation. Based on the problems and conditions in reality, the thesis designs a