超市处长入职培训Hewitt.pptVIP

培训目标Training Objectives 了解如何管理我的团队To know how to manage my team 了解如何管理时间To know how to manage my time 了解如何制定行动计划To know how to make an action plan 管理交流Managerial Communication 团队沟通 Team Communication 信息即能量Information is Energy 能量可以是积极的 [正极], 也可以是消极的[负极]Energy can be [ + ] or [ - ] 能量的极取决于沟通意愿与态度Energy Polarity Depends upon INTENTION 积极沟通为协同工作创造了机遇Flowing Positive Energy Creates the OPPORTUNITY for Teamwork Some Facts About Listening倾听中存在的实际问题 On Average, Typical Employees Listening Effectiveness in Only 25% 通常，员工平均的倾听效率只有25% 3/4 of what employees hear is distorted in one way or another员工所听到的信息中，3/4都在某种程度上受到曲解 the average listener understands and retains 50% of a conversation通常，倾听者只能听懂和理解50%的谈话内容 Drops to 25% forty-eight hours later48小时后，由50%下降到25% Poor listening skills can create misunderstanding and a breakdown of trust between managers and subordinates不良的倾听技能容易引起误解，并对经理与下属之间相互信任的关系带来负面影响 Overcoming the Communication Barriers克服沟通障碍 三种不同类型的问题Three Types Of Questions 交流程序技能一：提问题CP Skills #1: Asking Questions Exercises: How Well Do You Know Your Subordinates?Asking Questions 练习：你对员工了解多少？提问 How Long Has He/She Been Married?他/她是否已婚？ If Not, Does He/She Have a Fiance?如果未婚，他/她是否有对象？ What Food Does He/She Like Best?他/她最喜欢吃什么？ What Hobbies Does He/She Have?他/她有何爱好？ What is His/Her Education Background?他/她学历如何？ What is the Most Important Challenge in His/Her Work?他/她工作中最大的挑战是什么？ 不良的非语言倾听习惯Ineffective Nonverbal Listening Habits 不良的倾听习惯[一]Ineffective Listening Habits #1 不良的倾听习惯[二]Ineffective Listening Habits #2 不良的倾听习惯[三]Ineffective Listening Habits #3 你总是/从不...You always/never... 无所不知的态度Know-it-all attitudes 说话时总叨支烟Individuals who smoke cigarettes while talking to you 闭嘴Shut up! 心胸狭窄的人Bigots 你从来都不听You never listen 给他人施加压力Pushy individuals 你应该做的是...What you should do is... 积极倾听 [一] Active Listening #1 要倾听对方话语中可能包含的四种含