主动服务意识在提升住院患者满意度中的作用.docVIP

主动服务意识在提升住院患者满意度中的作用 华中科技大学同济医学院附属同济医院耳鼻咽喉-头颈外科430000 摘要：探讨主动服务意识在提升住院患者满意度中毒作用。方法：通过转变 观念，关爱护士，以情激能，建立激励机制，加强素质教育来提高护理人员主动 服务意识。结果：护理人员主动服务意识显著增强，病人的满意度得到了明显的 提高。 关键词：服务意识；满意度 Abstract： To explore the effect of active service consciousness on the patients satisfaction degree of inpatients satisfaction.Methods： through changing the concept, caring nurse，to stimulate energy, establish incentive mechanism, strengthen quality education to improve the awareness of nursing staffs active service.Results： the active service awareness of nursing staff was significantly enhanced, and the patients sati