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ZHEJIANG
ZHEJIANG UNI、礓RSITy IvIA THESIS
Abbreviations
ITE intemational trade emaiis
BE Business EngIish
ESP English for Specific Purposes
GE general English
ELT English language teaching
L2 second language
EAP English for Academic Purposes
EBP English for Business Purposes
EOP English for Occupational Purposes
EGBP English for General Business Purposes
ES8P English for Specific Business Purposes
EFL English as a Foreign Language
NNS non—native speakers
NS native speakers
2
ZHEJIANG
ZHEJIANG UNlVERSITv IdA THESIS
Acknowledgements
1 wish to thank a number of individuals who have contributed to or assisted in the process ofwriting ofthis thesis.
Firstly,1 would like to express my appreciation to my supervisor Professor Pang Jixian for his valuable directions and suggestions.and also for his generosity in sparing time for the revision of the thesis.His tho,1lghtful and insiightful comments and suggestions during the course ofwriting this thesis have refined a great deal of my initial thinking.Most important
Of a11.he has always been very encouraging and given me so much trust and support that I could have the confidence in accomplishing the task.
Secondly,1 would like to thank my friends working in export and import companies.Lily, David,and Cathy for their generosity and consideration.Without the authentic email data they provided to me,I could not have finished the writing ofthis thesis.I also want to thank them for their valuable comments some parts ofthis thesis.I am also grateful to my best
friend,Kathy who helped me do lot oflibrary search work.
Finally,1 am also thankful to my husband Charles,my parents and my mother-in·law who have been supporting me emotionally throughout the three-year hardship ofmy study.
Z阳IANG
Z阳IANG UNIVERSITY IVlA TILESIS
Electronic Business Communication:
A Study of International Trade E—mails
Abstract
The rapid technological advance in media of interpersonal communication has started to affeet the mode of business communication.E-ma
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