人性化管理理念在手术室护理管理中的应用及效果评价庄昭.doc

人性化管理理念在手术室护理管理中的应用及效果评价庄 庄昭 甘肃省张掖市山丹县人民医院734100 摘要：A的探宄在手术室护理管理过程屮应用人性化管理理念有何效果。 方法对我院手术室屮15名护士的临床资料和工作经历等基本情况进行回顾性 分析，将这些护理人员随机分为实验组和对照组，对照组护士7名仅进行常规的 手术室内管理，而实验组护士 8名则在对照组护士的基础上应用人性化管理理念 进行管理，比较两组护士的护理质量以及身心压力等情况。结果实验组护士的 专业素质较高，服务态度较好，对待工作积极认真，临床护理工作满意度较高， 明显高于对照组(Plt;0.05),有统计学意义。结论在手术室的护士临床护理管 理过程屮应用人性化管理理念，对提高护士的专业素质，激发其责任心和自豪感， 改善服务态度等方面有巨大的作用，可明显提高护理质量，促进医患关系的和谐 发展，值得在临床上推广使用。 关键词：人性化管理理念；手术室护管理；效果 Abstract Objective To explore the effect of application of humanized management in the process of nursing management in operation room.Method of our hospital operating room in 15 nurses clinical data and working experience of the basic situation of retrospective analysis, these nurses were randomly divided into experimental group and control group, control group of nurses seven only conventional operating room management, and experimental group nurses eight, on the basis of group of nurses application of humanized management philosophy of management, were compared between the two groups of nurses in the nursing quality and physical and mental pressure.Results in the experimental group nurses of high professional quality, service attitude better, treat seriously the work of an active, clinical nursing job satisfaction is high，significantly higher than the control group (P lt; 0.05)，which was statistically significant.Conclusion in operating room nurses on clinical nursing management in the process of application idea of humanized management，to improve nurses1 professional quality，stimulate their sense of responsibility and the sense of pride，improve the service attitude，has huge role, can significantly improve quality of care，and promote harmonious development of the relationship between doctors and patients, which is worthy of promotion and application in clinical. 近年来，随着人们生活水平的提高以及精神生活的不断丰富，人们对医疗护 理工作提出了更高的要求，医务人员的生理和心理状态对医疗质量的高低起着至 关重要的作用。随着医患纠纷的不断增加，医护人员承受的压力越来越大，与此 同吋，手术室的工作环境相对紧张［1】，大多数患者病情危重，需要争分夺秒的 进行抢救和护理，长时间的高强度工作会使护理人员的精神疲乏，体力透支，我 院对这-现象进行分析并寻找合理的处理对策，