高品质管理（英文）教学介绍.pptVIP

Quality Management;Total Quality Management (TQM)Defined ;1.0 Leadership (125 points) 2.0 Strategic Planning (85 points) 3.0 Customer and Market Focus (85 points) 4.0 Information and Analysis (85 points) 5.0 Human Resource Focus (85 Points) 6.0 Process Management (85 points) 7.0 Business Results (450 points);Categories for the Baldrige Award;Characteristics of a Baldrige Award Winner;Quality Specifications;Costs of Quality ;Continuous Improvement (CI);CI Methodology: PDCA Cycle (Deming Wheel);;Example: Pareto Analysis;Example: Run Chart;Example: Histogram;Example: Scatter Diagram;Example: C