全面质量管理1.pptxVIP

Total Quality Management Contents Contents Fundamentals of Quality Approaches Conclusion Analysis of Quality Introduction This PPT provides with an overview on various aspects of Total Quality Management (TQM) Iroduction Feigenbaum and Ishikawa are perhaps the greatest contributors to the development of the term TQM. However, the prominent quality gurus such as Deming, Juran and Crosby were those who have shaped the dimensions, practices and mechanisms which underpin the concept although none of them actually uses the term .(Dale et.al,1994) 费根鲍姆 石川馨 戴明 朱兰 克罗斯比 underpin 巩固，支持 Itroduction In