20XX年服务创新.pptVIP

服務創新;一、服務與商品之差異;二、服務之規劃與創造;三、瞭解服務的提供;三、瞭解服務的提供;;四、服務藍圖之規劃;四、服務藍圖之規劃;;五、界定及分類補充性要素;六、服務的產品線與品牌;六、服務的產品線與品牌;七、新服務類型的層級;七、新服務類型的層級;八、服務流程之流程再造;八、服務流程之流程再造;九、以實體產品代替服務;A Framework for Service Redesign;A Framework for Service RedesignⅠ;Best Candidates for Self-service Redesign;A Framework for Service Redesign Ⅱ;Best Candidates for Direct Service Redesign;A Framework for Service RedesignⅢ;Best Candidates for Pre-service Redesign;A Framework for Service RedesignⅣ;Best Candidates for Bundled Service Redesign;A Framework for Service RedesignⅤ;Best Candidates for Physical Service Redesign;的基本撒即可都不恐怖方式;O