构建公立医院绩效评价的平衡计分卡指标体系-图文(精).docVIP

2007年11月第11期‘中国卫生经济第26卷(总第297期 构建公立医院绩效评价的平衡计分卡指标体系8 唐月红①薛茜①姜小明国营明芹①汪平③王建军④欧阳静①马金凤① 摘要目的:建立科学、台理的公立医院绩蛀评价指标体系.以迭到促进匡院遵循政府的医疗卫生方针政策. 维护人民群焱的根本利益。方法:主要采用文献法、Delphi专享咨询法和层次分析法.确定医院绩盘评价的三级指 标爰其权重。结果:构建了一套科学、实用的叠立综合医院平衡计分卡绩效评价指标体系.谣体系包括患者堆度、 流程难度、创新厦学习维度和财务堆度4个一级指标.13十二级指标,48个三级指标。结论:平衡计分卡从多十维 度评价医院的发展情况,有利于医院发现自己的不足之处.并在夸后的管理工作中总结经验弥补不足。 美键词公立医院平衡计分卡缋效评价 中图分类号:R197文献标识码:A文章编号:1003—0743(2007ll一0037—03 Constructing the Balanced Scorecard Target System of Public Hospital Performance Appraisal/TANG Yue—hong,XUE Qian,JIANG Xiao-ming,et aL//Chinese Health Economics.2007,26(11:37-39 Abstract:Objective:To establish scientific,reasonable public hospital performance appraisal target system,and to pro- mote the hospital deference government’s health general and specific pelicies,maintains the people’s basic interest.Methods: Mainly use8the literature law,the Delphi,the analytic hierarchy process,has determined the weight of the target system.Re—stilts:Has constructed set of science,the practical public general hospital balanced scorecard for performance appraisal t* get system,this system including patient dimension,flow dimension,innovation and study dimension,financial dimension4 finst level targets,13two level of targets.48three level of targets.Conclusion:The balanced6coRcBrd appraises the devel—opment situation of hospital from many dimensions.is advantageous in the hospital discovered own deficiency,and will sum. marize the experience atonement insufficiency in the next management. Key words public hospital.balanced seoreeard.performance appraisal First-author’s address Public Health College,Xinjiang Medical Univereity,Urumqi,830000.China 平衡计分卡(balaneed scorecard是一张从多个角度人手、运用一系列绩效指标表述组织经营思想的表格.运用平衡观念来驱动组织绩效的量度.是一种典型的绩教目标体系.追求的是短期和长期绩效目标之间的平衡、财务和非财务之间的平衡及外界和内部绩效的平衡等状态『”。由4个维度组成:即财务维度、客户维度、内部运营维度和学习与成长维度.可以快速而全面地考察企业。最初平衡计分卡在生产捌企业中取得了巨大的成功.而后逐渐向服务性行业延伸.目前已被引入卫生系统日. 2003年Balanced Scoreeard Collaborative Pry I,td的调查统计显示.在全世界范围内有73%的受访企业正在或}{划在不久的将来实施BSC:有21%的企业对于BSC保持观望态度;只有6%的企