TQM全面质量管理教程.PPT

Total Quality Management Total Quality Management Quality has become a high priority issue Quality impacts the entire organization suppliers, customers ,design, maintenance Today’s customer is well informed - journals, news Quality-based management philosophy - key to success Total Quality Management TQM was advanced by W. Edwards Deming in late 50s I told the Japanese that they would capture markets within five years the world over, that they would take their place alongside prosperous nations. They have done it. Quality Definitions The totality of features and characteristics of a product