Assurance Review Process Lessons Learned 保证审查过程经验教训.pdfVIP

Assurance Review Process - Lessons Learned Benefits Realisation Management July 2012 Lessons learned and better practice The purpose of this publication is to present the lessons learned on project management since the implementation of the Australian Government’s Assurance Review Process. Lessons learned are defined as observations arising from reviews which highlight opportunities for improvement. This publication is intended to assist agencies to better identify opportunities for improving their Benefits Realisation Management practices, and to promulgate the lessons learned and evidence of better practices observed from Assurance Reviews. The publication’s intended audience is for project and program managers who may not necessarily be well versed or have the necessary expertise or capacity to effectively utilise Benefits Realisation. The intention is to convey to agencies the principles of Benefits Realisation Management rather than to provide detailed guidelines on any methodology. What have we learnt that indicates the need for a benefits lead approach? Benefits Management provides agencies with a way to track and maximise the achievement of benefits from the investment. Experience shows that agencies are more likely to maximise the realisation of benefits if: • Benefits are managed strategically and dynamically throughout the program and beyond; • Benefits are used in the decision making process allowing the prioritisation of investment decisions, and indicating when a program may be off track; • Benefits are a key focus of the Business Case; • The New Policy Proposal (NPP) and supporting Implementation Plan sets out the benefits expected from the program; • Benefits are measured routinely and are part of normal planning and reporting functions—not regarded as an optional and stand alone exercise; and • Benefits are agreed and championed by all stakeholders.