8饭店管理资料.ppt

5. Future and development road Brand construction is under the way. Chain operation will be the major form. The theme of branding will be differentiated. Management technology is in progress. This chapter has described the star classification of a hotel and the service facilities it provides. It describes the functions of the “front house” and “back house” of a hotel, the guest cycle and its working procedures of each stage in the cycle. The front office is the “hub”, “the nerve centre” or the “brain” of the hotel. For the safety of a hotel, measures can be taken to secure the properties