岗位分析的调查报告.docxVIP

岗位分析调查报告 　　岗位调查分析报告　　组长：华婷　　组员：黄子晴、郑露露、陈小方、　　洪蕾、李婷　　指导老师：陈济海　　目录　　第一部分基本调查情况········································································1第二部分对客户权益室副经理的调查················································2一、调查时间：············································································2二、调查对象：············································································2三、调查目的：············································································2四、调查范围：············································································2五、调查方式：············································································2六、调查内容：············································································3客户权益室副经理简介：··············································3客户权益室副经理工作的感受·······································4七、调查工作中存在的困难及如何解决：·································5八、调查总结：············································································5九、心得体会：············································································6十、附录············································7调查表···············································································7职位说明书········································································8　　第一部分基本调查情况　　第二部分对客户权益室副经理的调查　　一、调查时间：　　—　　二、调查对象：　　客户权益室副经理　　三、调查目的：　　通过对客户权益室副经理各方面的了解，形成对客户权益室副经理岗位的性质、任务、职责和环境等进一步的认识、从而达到本次调查的目的。同时也能帮助我们更好的学习人力资源管理这门课程，在实际中深切感受到岗位分析在具体工作中的重要性。　　四、调查范围：　　了解客户权益室副经理的工作状况、基本职责、工作环境、任职条件等方面。　　五、调查方式：　　访谈法、观察法、资料法　　六、调查内容：　　客户权益室副经理简介：　　姓名：王某某性别：女年龄：27　　现任岗位：客户权益室副经理岗位工龄：5年岗位等级：室主任所属部门：运营管理部直接下级岗位：普通员工定员标准:按岗定员　　主要工作项目：客户投诉、电话回访、上门客户面访咨询、服务创新企业　　承担本职工作应具备的专业知识：人力资源管理相关知识　　胜任本职工作应具备工作经验：1年以上　　职业发展道路：耳麦天使、回访管理岗位、回访中心负责人　　岗位工作分析调查报告　　今年寒假我校为深化大学生素质拓展，全面推进就业工作，学院团委开展了“要啥人才我调查，未雨绸缪促就业”为主题的社会实践活动。为了完成这项调查活动，我们找了从事会计岗位的邻居做了几份工作分析调查问卷。我随小组把《岗位工作分析调查问卷》发给了在龙岩烟草责任有限公司任职会计，并分析总结为此篇报告。　　根据调查问卷总结，会计所属的部门是财务部。用一句话描述了成本会计的核心业务：进行成本预测，成本核算，成本分析，并为企业管理提供数据信息。成本会计的核心职责为：1.成本预测：编制成本计