惠普全球服务中心(中国)质量之路.pptVIP

October 2003 October 2003 Presentation Title 惠普全球服务中心(中国)质量之路 田小鹏博士 惠普全球服务中心(中国)质量总监 2006年9月，北京 商业的挑战 (Common Business Challenges) 持续性地满足客户的需要和提高客户的忠诚度 (Consistently meeting customer needs and developing loyalty) 实现一个”内”客户和竞争机制的文化 (Accomplishing an “outside-in” customer and competitor-focused culture) 获得“及时”的结果，即使流程，工具，系统和基础价构不成熟 (Achieving timely results, even with lagging infrastructure, processes, tools and systems. ) 达成业绩的突破和持续性地实现财务业绩 (Achieving performance breakthroughs and Consistently meeting financial results) 保证员工的积极进取、业务专注和活力四射 (Keeping employees positive, focused and energized) 确保和合作伙伴、小组的有效的团队和做 (Getting teams to effectively collaborate across groups and with partners) 改善不成熟的流程 (Improving inadequate processes) 实施一个可重复的，结构化的方法来解决问题 (Deploying a repeatable, structured approach to problem solving) 提高语言的沟通能力和技术技能 (Improving language communication skills and technical competency) GDCC的发展轨迹 GDCC 质量特色 惠普质量管理系统工程-HPGM-AS GDCC 3 tier Quality Assurance Mechanism 惠普的质量和性能改善的集成方法 * ? 2004 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice * ? 2006 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice 2003 2002 2004 GDCC 成立 CMM 启动 100员工 上海总部 170 员工 北京分中心 CMM L3 500+ 员工 大连分中心 CMM L5 2005 1300+ 员工 CMMI L5 “低成本服务”中心 2000+ 员工 PCMM Level 3 HP Sigma Plus 战略 重庆分中心 2006 GDCC 质量之路-精益求精，不断进取 April.04 CMM L5 Sept.05 CMMI L5 May.06 ISO9001 Sept.06 PCMM L3 追求最高的客户满意度-Targeting Highest customer satisfaction with dependable deliverables in quality and schedules 采用世界级别的质量管理系统 - Adopting world-class quality management system – HPGMAS (Global Method Application Services) 实施“数据驱动”的项目管理机制 -Appling Dashboard (Data-Driven) based project management in transparency for all levels 应用3层的质量监控体系 - Implementing Multiple layered quality assurance structure (Org Audit-Section Audit-Project Audit) 部署自动化的过程工具系统- Using automated process workflow tools fac