商务英语课程课件Unit 12 Complaints Adjustments.pptVIP

Introductory Remark In business, if the buyer can prove that it is the sellers responsibility for the loss of the goods, he can make a claim. The seller is obligated to compensate the buyer. Generally speaking, claims arise because the wrong goods may have been delivered; the quality may have been found unsatisfactory; the shipment may have been found damaged, short, missing, late; the prices charged may be excessive or not as agreed. There is also another kind of claim. It is made by buyers who find fault with the goods as an excuse to escape from the contract, either bec