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ARTICLE IN PRESS
Tourism Management 25 (2004) 515–522
The bed and breakfast market of Buffalo City (BC),
South Africa: present status, constraints and success factors
a, b c
Nancy Nuntsu *, Dimitri Tassiopoulos , Norbert Haydam
a Centre of Excellence in Leisure and Tourism (CELT) Research Unit, Border Technikon, P.O. Box 1421, East London, South Africa
b Centre of Excellence in Leisure and Tourism (CELT), Border Technikon, South Africa
c Tourism Research Unit, Cape Technikon, Cape Town, South Africa
Received 28 November 2002; accepted 22 April 2003
Abstract
A telephone survey aimed at examining the bed and breakfast (BB) market of Buffalo City of South Africa was conducted, using
36 operators, selected through random sampling. The BB’s had an average of 3.6 years of existence and 2.1 part-time and 2.3 full-
time employees. They provided an amalgam of services, facilities, activities and used a variety of promotional techniques with word
of mouth being the most prevalent. They experienced problems such as crime, lack of sector focus, lack of entrepreneurial creativity
and skills, limited support from local authorities, lack of access to finance and competition. The success factors identified were
networked enterprises, access to a dedicated fund for business finance, reduced operating expenses, non-financial support, and
continuous skills development. The conceptual framework offered in this study leads to an improved understanding of the BB
sector, provides lessons and insights for other destinations world-wide
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