《新编实用英语二》Unit3 Talking.pptVIP

Unit 3 Communication by Phone Section 1 Talking Face to Face Telephone Etiquette Telephone Etiquette Telephone Message Telephone Message Sample 1  Gao: Hello, ABC Company. May I help you?  George: Hello. This is George Richter. May I speak to Mr. Zhang Lihua?  Gao: I’m sorry, but he’s not in at the moment.  George: When will he be expected?  Gao: He’ll be back in a few minutes.  George: Thank you, I’ll call back.  Sample 1 Gao: Any message, sir? George: Well, maybe... Would you mind telling him that his order will be ready on Thursday and asking him to call me any time before lunch. My phone number is 368-1130. Gao: I’ve got it. George: Thank you very much. Gao: You are welcome. Lady: Hello, who’s calling, please? Bill: Hi, Nancy! This is Bill. How’re you doing? Lady: I’m sorry, but I’m ... Bill: Have you finished your paper? Lady: I’m sorry. You must have the wrong number. This isn’t Nancy. Bill: Is this 574-0731? Lady: No. It’s 547-0371. Bill: I’m sorry. Lady: That’s all right.  Act Out 1 A: This is the operator. What city, please? B: New York. A: Yes, go ahead, please. B: Can you tell me the number of the Bank Street Health Clinic? A: The number is 353-1213. Task: You want to know the number of the employment office in Chicago. Act Out 2 A: Hello. B: Hello. I’d like to speak to Dr. Heckler. A: Who? B: Dr. Werner Heckler. A: Nobody here by that name. B: I’m sorry. I must have dialed the wrong number. Task: You want to call Dr. Sun, but you dial the wrong number.  Act Out 3 A: Hello. This is Elise Young. May I speak to Anna Stehlin? B: I’m sorry, but she’s not here right now. Can I take a message? A: Yes. Please tell her that her mother is coming tomorrow afternoon. Ask her to cal