营业窗口服务执行力提升项目规划书[08.4.16]定稿.docVIP

PAGE 中国移动 中国移动通信集团北京有限公司 营业窗口服务执行力提升项目规划书 中国移动北京公司 中国移动北京公司 2008年3月 2008年3月 目 录 前 言·················································1 一、项目背景··········································2 二、项目目标··········································2 三、项目内容··········································3 四、执行流程··········································4 五、项目研究方法······································5 六、项目实施计划······································7 七、项目输出物········································11 八、项目预算··········································12 九、项目团队介绍······································13 十、实施单位介绍········