ebc2011-08-常规信息写作.ppt

Excellence in Business Communication, 7e ebc08 - * Action and Information Company Insiders 公司内部人士 Company Outsiders 公司外部人士 Excellence in Business Communication, 7e ebc08 - * 1） 回函如能寄一份贵方最近的商品目录，我们将不胜感激。 We would appreciate it very much if you could send us your latest catalogue. 2） ……上我们看到了贵方的广告，若能告知……的详细情况则不胜感激。 We have seen your advertisement in … and shall be glad (obliged) if you will send us particulars of … We have received an enquiry for… and should be glad (obliged) if you would send us… We are interested in… and should be glad (obliged) if you would send us… 3) 请给我们寄一些样料。 Would you please mail us some sample materials? 4) 若贵方告知关于付款及其它条件的详情，则不胜感激。 We shall be pleased if you will give us particulars as to your terms and conditions. Excellence in Business Communication, 7e ebc08 - * 5) 经…推荐得知，贵公司是…的主要经营者。 Your firm was recommended to us by … as the main manufacturer of … and we wish to enquire about…. We learned from…that your company is one of the main manufacturers of …. 6） 希望很快能得到您的答复。 We look forward to hearing from you very soon. We should appreciate an early reply. We look forward to your prompt and favorable reply. As the matter is urgent we should appreciate an early/immediate reply. 7) 回信时请告知交货日期。 It would be very much appreciated if you could confirm the date of your delivery. 8) 请尽快确认装运安排。 It would be very much appreciated if you could confirm the shipping arrangement as soon as possible. Excellence in Business Communication, 7e ebc08 - * Recommendations State the Request 表述请求 Provide a Résumé or Other Information 提供信息 Express Appreciation 表示感谢 Excellence in Business Communication, 7e ebc08 - * Claims and Adjustments Problem Statement 表述问题 Details and Explanation 陈述细节，解释 Actions or Solutions 提供解决方案 Excellence in Business Communication, 7e ebc08 - * 1) 我们今天收到我们的订货，但不得不遗憾地说：这些产品比贵方的样品质量低劣得多。 We have received your products we ordered, but regret to say they are very much inferior in quality to your samples. 2) 我们遗憾地奉告：到货与样品不符。 We