外贸函电教材培训十四单元.pptVIP

Unit 14 Claim and Settlement Points for attention: When making a claim , plan your letter as follows: Begin by regretting the need to complain Mention the date of the order, the date of delivery and the goods complained about. 3. State your reasons for being dissatisfied and ask for an explanation 4. Refer to the inconvenience caused. 5. Suggest how the matter should be put right. Suppose you are the seller, the following rules are to be noted when dealing with a claim. 1. The first thing that has to be decided is whether the claim is justified. If so , then you have to admit it readily; e