文秘专业英语 Appendix3两套测试题test paper II.docVIP

Test Paper for Secretary ( II )　 Name: Class: No. Listening Activity (20%)Task one: Listen to the dialogue and fill in the blanks . Problems with a Client (in an office) Ms Adams: Thank you for coming to the meeting today, Mr. Gilder. Mr Gilder: My pleasure, Ms Adams. Now, what problems are we here? Ms Adams: Well, unfortunately, were having a number of problems .Mr Gilder: They usually . I dont understand ... Ms Adams: Yes, youre right. They ARE excellent clients. Unfortunately, they arent pleased with _________________________we are sending them.Mr. Gilder: How can that be? We always provide . Ms Adams: I know, however they arent happy. They say they are a new manufacturer next week.Mr. Gilder: Nonsense, and what are we doing to change things? Ms Adams: Well, thats the reason today. Id like to .Mr. Gilder: Im listening ... Ms Adams: Why dont we ?Mr. Gilder: Is that the problem? Ms Adams: Lets take a look at some of the suppliers in the area. Im sure we can find a better one.Mr. Gilder: OK, what other suggestions have you got? Ms Adams: Shall we invite them to meet with us?Mr. Gilder: Thats an excellent idea. Itll . Ms Adams: OK, Ill arrange a meeting. Thank you Mr Gilder.Mr. Gilder: No, thank you Ms Adams. Task two: Listen to the following passage and fill in the blanks How to be a good secretary Former PA of the year Susan Anderson advises: Multi tasking - you may need to which means you have to be organized. Be flexible in attitude - you will have to . It means you will also need to have a good all-round knowledge of the business you are working for. Be personable and able to interact at all levels of the business. You are often the linchpin and point of co-ordination