商务英语写作PPT课件答案PDF 郑卫汪文格 978 7 81134 632 9Unit 7.pptVIP

Objectives To learn some samples To master some guidelines for writing letters of complaints To learn some useful expressions Guidelines for Writing(1) Start with a positive, before giving a negative. Make a specific rather than a general complaint. Be courteous in tone throughout. Make certain that the complaint is based on facts. The claim should be practical and acceptable to the other side. Guidelines for Writing(2) Don’t threaten. Say what action you want the reader to take, if any. Include all documents regarding your problem. Be sure that the letter may help solve the problem. Useful Expressions 1. Delivery of the goods ordered on December 8 is now condiderably overdue. 2. Upon examination, we found half the goods damaged. 3. On examination, we found the quality is not in conformity with what we stated in the contract. 4. The report of the Guangzhou Commodity Inspection Bureau shows a difference of 20 tons between the actual landed weight and the invoiced weight. Useful Expressions 5. There is a discrepancy between the packing list of case No. 26 and your invoice: 3 dozen Tea Sets are correctly entered on the invoice but there were only 2 dozen in the case. 6. You have evidently sent us the wrong goods, and, as we are in urgent need of the Shirts that we order, this error is inconvenient and annoying to us. 7. We have examed them one by one, and found that each of them was leaking more or less. 8. The packing inside the case was too loose with the result that there was some shifting of the contents and several cups and plates have been broken. The attached list will give you details. Review To learn some samples To master some guidelines for writing letters of complaints To learn some useful expressions Keys to Practice Practice 1 A. 1. cheque 2. invoice 3. calculation 4. overlooked 5. entered 6. our 7. enclose 8. grateful 9. amount