世纪商务英语——外贸函电课件unit 12.ppt

Unit 12 Complaint, Claim and Settlement抱怨?索赔及理赔 Contents Part One Part One Part One Part One Part Two Part Two Part Two Part Two Part Two Part Two Part Two Part Three Part Three Part Three Part Three Part Three Part Four Part Four Part Four Part Four Notes Notes Part Five Part Five Part Five Part Five Part Five Part Five Part Five Part Five Part Five Part Five Part Five Part Five Part Five Part Five Part Five Part Five Part Five Part Five Part Five 2. Read the following letters and fill in the blanks with one of the prepositions given. to;  upon; of; without; in; for; by; plus;  on;  up Letter 1 Dear Sirs, Thanks for your prompt execution (1) our order No.432. We regret having to inform you that (2) checking, we found that the shipment was 200kg short delivered which can be evidenced (3) the survey report enclosed. As the sales season is coming very soon, please send us the short-shipped goods without delay. At the same time please accept our claim (4) you for our loss amounting (5) US$2 000 plus the inspection fee. Thank you in advance for your cooperation. Yours faithfully, to ______ against ___________ upon/on __________ by _______ of _______ Letter 2 Dear Sirs, We are (1) receipt of your letter of July 10 and regret to note your complaint respecting the Woolen Goods we sent you by S. S. “Dongfeng”. We have booked (2) the matter in our records, and so far as we can find, the goods in question were in first-class condition when they left here, as was evidenced by the bill of lading. It is, therefore, quite obvious that the damage complained (3) must have taken place in transit. In the circumstances, we are apparently not liable (4) the damage and would advise you to claim (5) the shipping company who should be held responsible. At any rate, we thank yo