酒店实用英语课件冯岩岩 ISBN9787811347845 PPTUnit 5.pptVIP

Case 3 Late Check-out and Bell Service 1. Are you checking out now? 您现在要结帐吗？ 2. Will you be putting this on your credit card? 您要使用信用卡结帐吗？ 3. Could I have a separate receipt for that please? 能给我分开一张收据吗？ 4. Could you send a bellman to have my luggage brought down? 请派一名行李员把我的行李拿下去。 5. Could you check if everything is here? 请问这些是您所有的行李吗？ 6. Let me check, 2 bags, 3 suitcases. There are 5 pieces altogether. 我来查一下行李，2个包，3个箱子。您总共5件行李。 7. You can collect your baggage from the Bell Captain’s Desk in the lobby. 您可以到前厅的行李领班处领取您的行李。 Technical Training or Basic Skills I. Role Play Imagining you are a front desk agent in a hotel, Mr. Arthur is approaching you, for he wants to check out today. He has stayed for 4 nights in standard room. Please finish the necessary procedures at check-out counter. The following is his bill and please explain it to him. II. Writing Practice Introduction to Hotels JAL Hotels JAL Hotels Co., Ltd. is a hotel operating company established in 1970 as a subsidiary of Japan Airlines. The company currently operates two chains of hotel properties: Nikko Hotels International (NHI) and Hotel JAL City.? In July 1996, the company changed its name from Japan Airline Development Company Ltd. to JAL Hotels Co., Ltd., a move to better reflect the nature of the company’s operations. In April 1999, JAL Hotels Co., Ltd. merged with Japan Airlines Hotel Co., Ltd., also a member of the JAL Group, owners and operators of the Ginza Nikko Hotel and Kawasaki Nikko Hotel. The merger reinforced the structure of the Group, consolidating its management and strengthening its financial base, and promoted a consistent image for JAL Group hotel operations. The company has also made a shift in its business model to a specialized hotel operator from a traditional hotel owner and manager. As a core member of the JAL Group, the company’s goal is to be a Japan-headquartered global hotel operator. In 2007, the company was the