商务英语听说 教学课件 ppt 作者 吕睿中 杨爱华 unit9 Complaints.pptVIP

ZSPT Follow-up Practice II Task 3 Role play 1 Work with your partner, role-playing the following procedure taken by two parties, namely complainer and receptionist. George Clinton向Milan公司提出投诉 Milan公司代表Mike Richie询问详情 Mr. Clinton投诉收到货物质量糟糕 Mr. Richie道歉并提出赔偿 Mr. Clinton接受解决方案 Follow-up Practice II Task 3 Role play 2 Work with your partner, role-playing the following procedure taken by two parties, namely complainer and receptionist. Thomson夫妇向饭店经理抱怨食物 酒店经理Rose Don询问详情 Thomson夫妇抱怨他们点的沙拉不新鲜 Rose表示道歉并提出餐费打折建议 Thomson夫妇接受 * Warming Up Working Place Listening Activities Situational Conversations Sentence Practicing Supplementary Material Leisure Time Unit One Have you ever made or handled any complaint? What will you do when coming across the following situations? ‘Some people like their toast well done.’ Task 1 When coming across this situation, we could make a complaint to the shop where the toaster was bought or to the factory directly. Have you ever made or handled any complaint? What will you do when coming across the following situations? Task 1 ‘Waiter, there’s a cell phone in my soup’ When coming across this situation, we could file a complaint to the manager and get the soup replaced. How will you make your complaint? Describe the general process of filing a complaint with the help of following pictures. Task 2 writing a letter calling writing an email talking to them directly Pair work: Talk about different ways of complaining. Among all the means, which one is your favorite? Discuss the reasons. Task 3 Ways of complaining include writing a letter, calling, or writing an email, etc. Nowadays emailing is preferred as a way of complaining for it’s faster and more convenient compared to other means. Mr. Richie: I’m afraid I’ve got a _______ about the quality. Receptionist: Oh, what’s wrong? Mr. Richie: The goods ______ to us are seriously damaged. Receptionist: The ________ may have b