酒店房务英语课件韩东红 ISBN9787566301130 PPTModule 6.pptVIP

《 酒店房务英语》 Module Six Business and Entertainment Services leading-in Situational dialogues Pattern Drills Role play Policies and Procedure of Business Center Agent Reading— Searching for a Healthier Lifestyle Module Six Leading-in Tourists experiences consist of five essentials ■ traveling ■ sightseeing and entertaining ■ lodging ■ eating and drinks ■ shopping Think about the question: What kind of services can the guest have in Business Center? (sending a fax, simultaneous translation, xeroxing, etc.) Dialogue 1 At the Business Center  ● What kind of services can the guest have in Business Center? (to send a fax, to do simultaneous translation, to Xerox…)Dialogue 2In the Health Club  ● What kind of services can the guest have in Business Center? (to provide both facilities and service) Situational dialogues Dialogue 3 Sauna Is One of the Great Pleasure of Life ● What kind of services can the guest enjoy in the sauna room? (dry sauna, wet sauna, massage)  Dialogue 4 The Meeting Room ● What kind of services does banqueting office provide? (overhead projectors, slide projectors, white boards, flip charts…) The following pattern drills should be recited by the students● I want to send a fax /telex /letters / parcels. ● I need to have one copy of this contract.● Would you please have this contract copied? ● Do you have a health club / a jogging track/ an indoor swimming pool? ● Is there a sauna / a panoramic bar / casino / Turkish bath? What services do you have in the center? ● We have spring expanders, dumb-bells, weight lifting machine and many others.   Pattern drills Using the above dialogues as a model, try to create a new dialogue with your partner. ◆ Mr. Blake, one guest at Friendship Hotel, is talking with a recreation clerk how to take the sauna.  ◆ Miss Showers wants to have a copy of an agreement. She wants to pay in cash. She goes to the Business Center and asks the clerk for help. ◆ Mrs. Hend