酒店房务英语课件韩东红 ISBN9787566301130 PPTModule 7.pptVIP

《 酒店房务英语》 Module Seven Telephone Service leading-in Situational dialogues Pattern Drills Role play Policies and Procedure of Telephone Etiquette Reading— Telecommunications Module Seven Leading-in simple introduction of hotel telephone service ■ What kind of service does hotel telephone operator offer?(A Morning Call Service , long-distance or international calls, a call from outside, etc.) ■ Do most hotels charge for both local telephone calls and international calls?(no) Dialogue 1A Morning Call Service  Telephone operator offers a morning call service to the guest.Dialogue 2An Overseas Person-To-Person Call If the guest needs, telephone operator offers an overseas person-to-person call service Situational dialogues Dialogue 3A Call from Outside Telephone operator receives the calls from outside and meets their needs.Dialogue 4 Answering Guests’ Inquiries  Telephone operator receives the calls inside of hotel and answering their inquires. The following pattern drills should be recited by the students● Operator. What can I do for you? ● I’d like to make an international call. ● May I have your name and room number? ● I will try to get you through. Please do not use your telephone in the meantime. ●Hang on, please. ●Please hold the line while I try to put you through. ●There is a telephone call for you.   Pattern drills MESSAGE FORMTo _Mr. Jackson__ Room__422____Date __Oct. 27th_ Time___11.o’clock am___From ___Mr.Douglas Crab_ Telephone No.____________________________________________________TelephonedWill Call AgainPlease Call Him √_tell Mr.Jackson that there is a meeting held in Mr. Crab’s company at 3 o’clock_______________________________________________________________________________________________________________________________________________________________________________________________________________________R