酒店房务英语课件韩东红 ISBN9787566301130 PPTModule 14.pptVIP

《 酒店房务英语》 Module Fourteen Laundry and Valet Service leading-in Situational dialogues Pattern Drills Role play Policies and Procedure of Laundry Reading— Top Hotels in the World(VI) Module Fourteen Leading-in to get to know the laundry list and the laundry and valet services ■ the most basic services that hotels offered their guests ■ boast of same-day laundry service … Dialogue 1Asking for Laundry Service ● How does the guest ask for laundry service? (Just fill in the form in the room and give the laundry to the worker. Please don’t forget to fill in the laundry form)Dialogue 2Have You Got Any Laundry? ●same day service and express service (Same day service: pick up the day, return the same day. And 50% extra charge.Express service: call for pickup, return in 3 hours. And 100%express cleaning surcharge). Situational dialogues Dialogue 3Bring Back the Laundry ●If bring back the laundry wrongly, say sorry and correct the mistake. Dialogue 4 A Laundry Damage ● If there is a laundry damage, according to the hotel policy, pay for the damage for the guest. The following pattern drills should be recited by the students● Could you send someone up for my laundry, please? ● A laundress will be up in a few minutes. ● If you have any laundry, please leave it in the laundry bag behind the bathroom door. ● Please don’t forget to fill in the laundry list, otherwise the hotel’s count shall be considered correct. Please put all your requests in the laundry list.● For express service, you may get them in 4 hours. /We’ll deliver it within 4 hours. ●I Sorry, we misdelivered your clothes.   Pattern drills Using the above dialogues as a model, try to create a new dialogue with your partner. A: Tracy, a laundry clerk at Royal Hotel, is asking the guest in Room 310 whether he needs any laundry services now.B: About 11 o’clock in the morning, Mrs. Peker, staying in her room 706, wants to have her coat dry-cleaned. Now