酒店实用英语课件冯岩岩 ISBN9787811347845 PPTUnit 4.pptVIP

《酒店实用英语》—— 十二五规划教材 Competence Objectives how to take a message for guests how to exchange foreign currency how to give information Contents Job Knowledge and Experience Typical functions and positions under the Rooms Division Department: ? Front Desk Agent: Registers guests, and maintains room availability information； ? Cashier: Closes guest folios, and properly checks out guests； ? Accounts Receivable Clerk: Posts charges in correct guest folios and updates folios‘ outstanding balances； ? Night Auditor: Controls the job of the Accounts Receivable Clerk, and prepares daily reports to management (ex: Occupancy Report and Revenue Report) ? Mail Information Clerk: Takes Messages, provides Directions to Guests, and maintains Mail ? Telephone Operator: Manages the Switchboard and coordinates Wake-up Calls ? Reservation Agent: Responds to Reservation Requests and creates Reservation Records ? Uniformed Service Agents: Handles Guest Luggage, escorts Guests to their Rooms, and assists guests for any bit of information requested Sample Cases Case 1 Taking a Message 1. The message lamp in my room is on.我房间的留言灯亮了。 message lamp 留言灯 2. There is a message from Mr. Lee. 有一条来自李先生的留言。 3. Mr. Faithfull, you can make an IDD call in your room. First dial 9, then dial the country code, the area code and the number you want.费斯弗尔先生，您可以在房间里直拨国际长途。先拨9，然后拨国家代码，然后是区号和您要的电话。 IDD: International Direct Dial 国际直拨长途电话 DDD: Domestic Direct Dial 国内直拨长途电话 Case 2 Exchanging Foreign Currency I have some British Pounds that I’d like to change into Chinese currency. 我有些英镑，想兑换成人民币。 change into 兑换成…… Please write your name, passport number and room number on the slip. 请在这张单子上填写您的名字，护照号码和房间号。 What is the exchange rate for Pound Sterling into CNY? 请问英镑兑人民币的兑换率是多少？ exchange rate 兑换率 Please have a check and keep the exchange memo. 请核对一下并 保存这张外汇兑换水单。 exchang