酒店实用英语课件冯岩岩 ISBN9787811347845 PPTunit 14.pptVIP

Sub-module 14 Business Center “工学结合新思维”高职高专财经类十二五规划系列教材 Professional Competence Contents Job Knowledge and Experience Business center meets the needs of busy business guests. Whether you require business hotels in Tokyo and New York, or in virtually any other corner of the globe, you will find that business services are a standard company –wide offering. The business center ensures that secretarial and translation services and business support from computers, printers and scanners to high-speed Internet access, photocopying and faxing facilities are readily available. In addition, many other business services are offered, which generally include a 24–hour multilingual concierge service, airline reservations, Internet access in guest accommodations, complimentary newspaper and direct –dial multi –line telephones with voice mail, etc. Job Knowledge and Experience What are the costs of using the Business Center? Most hotels don’t charge guests to use their business centers, but some do. For example, you might pay US $ 1 to US $ 3 per page to use a printer. Can you charge fees to yours credit card? For example reporting or tax records, it’s easier to separate business center fees from your hotel bill. Is tech support available? Every hotel has a support person on staff for guests. Sample Cases Case 1 Because the Telephone Bureau charges us the use of line even if the quality of the fax is poor. （因为）即使传真的质量不高，电话局也要向我们收取电话费。 2. Ok, please write down the country code, the area code and their number. 好的，请写下国家代号、区号和对方的号码。 3. Well, your manuscript is not very clear, sir. I can’t guarantee the copy will be good. 您的手稿不太清晰，我不能保证复印件的效果很好。 Sample Cases Case 2 I want to surf the internet. 我想要进行网上冲浪。 2. How much is the broadband in the hotel? 请问使用贵酒店的宽带上网是如何收费的？ 3. Can you download those chat tools free for the guests? 请问你们能否为顾客提供免费下载网上聊天工具的 服务？ Sample Cases Case 3 May I have your passport, please? 请出示一下您的护照好吗？ 2. First class or economy class? 请问您要乘头等