管理资教材料-生产管理.pptVIP

* 16 * 14 * 13 * 12 * 17 * 15 * * 1 1997 Irwin/McGraw-Hill, A Division of the McGraw-Hill Companies PowerPoint Supplement developed by: William E. Youngdahl World Business Department Thunderbird, The American Graduate School of International Management * 1 1997 Irwin/McGraw-Hill, A Division of the McGraw-Hill Companies PowerPoint Supplement developed by: William E. Youngdahl World Business Department Thunderbird, The American Graduate School of International Management * 10 服务业的特点 与众多的人进行交易 交易笔数庞大 书面资料数量庞大，书面作业工作量大 没笔交易金额较小 犯错误的可能性多 机器和仪器使用较少，电脑例外 服务场所选择取决于顾客 劳动力密集型 前后场的划分及比例 多店作业与