ISO9001标准理解教程.docVIP

ISO9000:2000标准理解培训教材 1.总则 本标准为有下列需求的组织规定了质量管理体系要求: 需要证实其有能力稳定地提供满足顾客和适用的法律法规要求的产品; 通过体系的有效运用, 包括体系持续改进的过程以及保证符合顾客与适用的法律法规要求, 旨在增强顾客满意. 1.1 GeneralThis International Standard specifies requirements for a quality management system where an organization a)needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, andb)aims to enhance customer satisfaction through the effective application of the system, including process for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.NOTE?： 1.1 GeneralThis International Standard specifies requirements for a quality management system where an organization a)needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and b)aims to enhance customer satisfaction through the effective application of the system, including process for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements. NOTE?：In this International Standard, the term product? applies only to the product intended for, or required by a customer. consistently 有人做“持续”解释； aim 有以什么为目的的意思 ；及 intend 有这个意思，客户不用说你就必须要知道的要求，所以客户的沟通是很重要的。 在这段ISO概念要求有三项： 1 要有证据证明公司有能力稳定供给符合规定的产品。 2 要有提升顾客满意为目的的程序，这个程序是为了持续改进的程序。 3 要有提升顾客满意为目的的保证，这个保证是符合客户的要求的保证。也就是说当你要对客户做符合要求的保证时，必须以顾客满意为目的，即不要保证无助提升顾客满意的规定。 备注中说明此标准中的产品是什么，观念有二： 1 此标准只适用在客户要求的产品，非客户要求的不在此限。 2 此标准只适用在客户预期的产品，非客户预期的不在此限。 1.2应用 本标准规定的所有要求是通用的, 旨在适用于各种类型、不同规模和提供不同产品的组织。 当本标准的任何要求因组织及其产品的特点而不适用时，可以考虑对其进行删减。 1.2 Application All requirements of this International standard are generic and are intended to be applicable to all organizations, regardless of type, size and product provided. Where any requirement(s) of This International Standard specifies requirements for a quality management system where an organization and its product, this can be considered for exclusion.wh