2019年处理问题投诉-Claim-Settling.docVIP

对于品质的投诉 Quality Complaints 1.不幸的是，20件产品已经被严重损坏了。 Unfortunately, 20 pcs were broken serious. 2.请跟你的工厂讨论投诉的这个问题。 Please check with your factory about this claim. 3.我们已经没有时间了，只能立刻安排空运来赶上原定的销售计划。 We have no time but deliver the goods by air immediately to catch the original schedule. 4.我们仍然需要补三分之一的货来替代。 We still require 1/3 of the goods as replacement. 5.请立刻调查这件事情的原委！ Please look into this case at once! 对于交期的投诉 Delivery time complaints Well received your claim for late delivery time. However, there are several reasons for this result. Firstly, we received the L/C draft approximately 20 days after PO received. And we could do nothing but waiting for your L/C opening. Secondly, revising artwork according to your request takes more than 3 days for your confirmation. And we couldn’t do the mass production before getting your final approval. Thirdly, your forwarder advised us that you already confirmed the shipping date and cargo cut-off date, and haven’t doubted about this. In some respects, we’re also partially to blame. As a matter of fact, we could inform you some more days ago before shipment, and our colleagues for order follow-up should also pay more attention to your orders. In the near future, I’m sure that we’ll keep the channels of our communication open and avoid any potential danger for our business. 1.没有跟您再次确认船期是我们的错。 The fault lies with our company for not re-checking the shipping date with you. 2.我们愿意承担部分责任。 We’re willing to accept part of the blame. 3.关于订单交货的延误，是有一些原因的。 There are several reasons for this delay. 4.我很抱歉这么仓促通知您，船期需要延迟。 I’m sorry to inform you about the shipment delay on such short notice. 5.简单来说，对于这次延误我们不会承担任何额外的费用。 To recap,we won’t accept any additional charge for this delay. 对于服务的投诉service complaints Thank you for your email. Please accept our sincere apologies for the defective of our service. We will take full responsibility for this claim and pay for the express charge accessory cost! I hope that you will not let this unha