毕业设计-基于WEB的客户管理系统的实现.docVIP

西北民族大学电气工程学院学士论文 PAGE PAGE 3 西北民族大学电气工程学院学士论文 1 基于WEB的客户信息管理系统的实现 摘 要 客户关系管理 (Customer Relationship Management，CRM)系统是计算机技术和现代管理理论结合的产物。客户信息管理系统以客户为中心，将企业的市场、销售和服务等有机地结合起来，形成跨部门的统一业务管理平台。使企业能快速响应用户需求，在市场竞争中赢得更多的客户和商机。 本文是基于WEB+JSP＋Tomcat 6.0＋SQL server2005编程调试平台设计和实现的一个Web客户管理系统。文中主要介绍如何使用URL作为建模语言和分析设计工具，完成基于WEB的客户管理系统的需求分析、详细设计和总体实现。我在设计系统过程中，把模块按用户的等级（管理员，前台职员和用户）分别设计了相应的功能。该网站采用JSP应用开发技术，具有一些添加信息，删除等功能，尤其依靠java的优点来为酒店更好的进行管理。数据库采用的是SQL server2005，在数据库的利用上该系统用了简单的Hibernate和JDBC作为和数据库进行数据交互的方式。 关键字：WEB,CRM,Tomcat6.0,SQL server2005 ABSTRACT Customer Relationship Management (CRM) Relationship Management, however system is the computer technology and modern Management theory union product. Customer information management system to the customer as the center, will the enterprise market, sales and service organically, forming cross-department unified business management platform. Make the enterprise can quickly respond to user needs, in market competition to win more customers and business opportunities. This paper is based on WEB + JSP + Tomcat 6.0 + SQL server2005 programming debugging platform design and implementation of a WEB client management system. This paper mainly introduced how to use the URL as modeling language and analysis and design tools, complete the user management system based on WEB, and the detailed design of requirement analysis and the overall implementation. Im in the process of design system, according to users rank (module, front desk clerk and user administrator) respectively the corresponding functional design. This website uses JSP application development technology, with some reserve guest rooms, check-out and other functions, especially for the advantages on Java user management. Database uses is SQL server2005, the use of the database on the system used simple hibernate and JDBC as and database data interactive way. Key words: WEB, CRM, Tomcat6.0, SQL server2005 目 录 TOC \o 1-3 \h \z \u 第一章 绪论 4 1.1课题背景 4 1.2国内外发展 4 1.3